Be Alert to Pre-Paid Credit Card Scam
PSNH customers should be wary of a scam that has involved customers of utilities in other parts of the country and focuses on purchasing “Green Dot” VISA credit cards to avoid service shut-off.
“If a customer gets a call of this nature, they can verify that it is PSNH by asking for some basic information about their account,” says Sharon Eberman, director of PSNH Customer Experience operations. “Our customer service representatives will always be able to provide the name on the account, the account address, and the exact past due balance. If the caller cannot provide that information, the call is not from one of our employees.”
PSNH customers who are scheduled for disconnection due to nonpayment receive written notice that includes the actions they can take to maintain service. They can also find their account status, including past due balance, on www.psnh.com, or by calling and using the company’s automated phone system.
PSNH does not require customers to purchase any type of pre-paid card to pay their bill. Customers have several payment options, including direct debit, Mastercard and personal check.
Eberman adds that customers should not provide any type of payment or financial information to suspicious callers, and should call PSNH customer service (1-800-662-7764) and local law enforcement to report the incident.