customer service

Autumn leaves at Energy Park

I’ve stopped using my air conditioner and dehumidifier for the season. Why doesn’t my bill go down?

As summer turns to fall and fall into winter, many customers believe that they should see a decrease in their bill. But even though you’re no longer using air conditioners to beat the heat, many devices and appliances you use during the colder weather months can cause your electric bill to increase significantly.

Becki and Joanne

National Customer Service Week

In ever-increasing numbers, PSNH customers are turning to social media applications, such as Twitter and Facebook, to not only get the most current information during a power outage, but to interact with Media Relations and Call Center employees who often can provide “instant” answers or guidance to common questions throughout the year.

digging

I have to do some digging but am worried I might hit underground power lines. What should I do?

Wait! Before lifting that shovel, dial 8-1-1. That’s the toll-free number to Dig Safe, a nonprofit clearinghouse that helps you work around utilities safely.

AMR Meter

My meter looks different. Did you change it?

We’re taking many steps at PSNH to upgrade our electric system to ensure you have safe and reliable power for the future. One of these upgrades is to your meter that measures how much electricity you use each month.

utility poles

How does the power get to my home?

We all see the power lines in our neighborhoods and on our way to work every day, but where do they go—and where do they come from?

Electricity generated from PSNH starts at one of our 13 power plants. We have three fossil fuel-fired generating plants, one wood-burning unit, and nine hydroelectric facilities.

paying bills

I am having trouble paying my bill. What should I do?

With the high cost of many daily essentials these days, some customers can be just one bad break away from falling behind on their monthly electric bill. We understand times are tough, and even more so during the winter months when heating your home becomes a top priority. That’s why PSNH is offering customers who have fallen behind a winter payment arrangement that can help take some of the stress out of life.

winter wolf

Do you have any tips on how I can save money this winter?

Fall is one of my favorite times of year. The sights, smells, and colors are fantastic, but that also means that the weather is changing, and I’ve been spending most of my time cleaning up leaves. Gotta love New England!

I was doing some yard work the other day when a wind picked up and I got a wicked chill, reminding me what we have in store over the next few months. This got me thinking about winter and how I can keep my home both warm and energy efficient.

PSNH customers should be wary of a scam that has involved customers of utilities in other parts of the country and focuses on purchasing “Green Dot” credit cards to avoid service shut-off.

Tree Trimming

I have a tree that is near my power line. What should I do?

As these last blissful days of summer come to a close and we inch closer to the fall and winter season, I find that we all become more aware of the trees and their proximity to the power lines. I’d like to touch on some factors we consider when a condition is reported, so we can resolve isolated problems before they get worse.

PSNH Bill

How do I read my PSNH bill?

This is a great topic to cover with the recent rate change on July 1st. We will go through each section of the bill and break down what the cost is and where the money is going. We split the bill into two main components: delivery services and supplier services.

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