customer service

Eastman Falls Hydro

Green Rate Explained

April 30th 2013

Q. What is green energy and how can I support it?

This is a great question and a very important topic. “Green” or renewable energy is energy that comes from a source that is continually replenished; some examples are sunlight, wind, and water. If you purchase energy from PSNH, you’ll be happy to know that a portion of your electricity was generated at the company’s nine hydroelectric plants, Northern Wood Power (a biomass unit), and other local renewable power developers like Iberdrola’s Lempster wind power project. But what if you want to go a bit further?

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Call Center Rep

Keeping Customers In the Know

April 8th 2013

When PSNH undertakes a power restoration effort following a major storm, the first thing that usually comes to mind for most customers is the relief of seeing the company’s familiar yellow bucket trucks in their neighborhood. But well before the storm even arrives, PSNH Customer Service uses diverse communication methods to make sure customers are fully prepared for likely and perhaps prolonged outages.

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moving

Getting Ready to Move

March 25th 2013

Editor’s note: We're please to introduce Grounded, a new monthly question and answer column by Evan Cunningham. Evan is a customer service representative and part of the team that monitors Twitter and Facebook for PSNH. Each month, he’ll answer one of the questions that customers ask most.

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PSNH Mobile on iPhone

Ready for Storm Season

September 28th 2012

The start of fall is a season of heightened awareness for PSNH employees involved in storm restoration. Slightly more than a year after Irene knocked out power to 125,000 customers, and coming up on the anniversary of the bizarre Snowtober when up to 237,000 customers were without power, PSNH departments believe they are more prepared than ever for whatever the elements throw at New Hampshire in the coming months.

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