customer service

digging

I have to do some digging but am worried I might hit underground power lines. What should I do?

Wait! Before lifting that shovel, dial 8-1-1. That’s the toll-free number to Dig Safe, a nonprofit clearinghouse that helps you work around utilities safely.

AMR Meter

My meter looks different. Did you change it?

We’re taking many steps at PSNH to upgrade our electric system to ensure you have safe and reliable power for the future. One of these upgrades is to your meter that measures how much electricity you use each month.

utility poles

How does the power get to my home?

We all see the power lines in our neighborhoods and on our way to work every day, but where do they go—and where do they come from?

Electricity generated from PSNH starts at one of our 13 power plants. We have three fossil fuel-fired generating plants, one wood-burning unit, and nine hydroelectric facilities.

paying bills

I am having trouble paying my bill. What should I do?

With the high cost of many daily essentials these days, some customers can be just one bad break away from falling behind on their monthly electric bill. We understand times are tough, and even more so during the winter months when heating your home becomes a top priority. That’s why PSNH is offering customers who have fallen behind a winter payment arrangement that can help take some of the stress out of life.

winter wolf

Do you have any tips on how I can save money this winter?

Fall is one of my favorite times of year. The sights, smells, and colors are fantastic, but that also means that the weather is changing, and I’ve been spending most of my time cleaning up leaves. Gotta love New England!

I was doing some yard work the other day when a wind picked up and I got a wicked chill, reminding me what we have in store over the next few months. This got me thinking about winter and how I can keep my home both warm and energy efficient.

PSNH customers should be wary of a scam that has involved customers of utilities in other parts of the country and focuses on purchasing “Green Dot” credit cards to avoid service shut-off.

Tree Trimming

I have a tree that is near my power line. What should I do?

As these last blissful days of summer come to a close and we inch closer to the fall and winter season, I find that we all become more aware of the trees and their proximity to the power lines. I’d like to touch on some factors we consider when a condition is reported, so we can resolve isolated problems before they get worse.

PSNH Bill

How do I read my PSNH bill?

This is a great topic to cover with the recent rate change on July 1st. We will go through each section of the bill and break down what the cost is and where the money is going. We split the bill into two main components: delivery services and supplier services.

paying bills

What’s the best way to budget for my monthly electric bill?

If you’re like me you know how important a budget can be. With bills that fluctuate every month, it can be hard to lock down a steady monthly budget. PSNH’s budget billing plan takes all the guess work out of your variable electric bill. It allows eligible customers to make level monthly payments, regardless of their usage.

air conditioner

Q: What types of energy saving programs and rebates are available to me?

Thanks for your question, this one hits close to home. We are on the cusp of summer and I found myself in need of a new air conditioner—talk about a bad time to buy! Fortunately PSNH takes part in the Energy Star home appliance program and I was able to get an extra $20 rebate, so with some smart shopping that added up to a real savings.

Pages