PSNH News Press Release

Preparation and Support Keys Rapid Restoration

PSNH Reviews Hurricane Sandy

MANCHESTER, N.H. (November 29, 2012) – Public Service of New Hampshire (PSNH) has released a report on the company’s successful restoration effort in the wake of “Super Storm Sandy,” a storm that left more than 200,000 New Hampshire homes and businesses without power. The report is available at

The storm was the fourth most destructive incident in the company’s history, with more than 137,000 PSNH customers without power on the evening of October 29. The company restored power to all customers, except for a handful of isolated situations, within three days—by midnight on November 1.

“The key to this rapid restoration was preparation and cooperation,” noted David Bickford, PSNH Director – Customer Operations. “This was an epic storm and it caused significant damage. We had the resources and expertise in place to work safely and rapidly to make repairs, and I am grateful for the tremendous effort by all of our staff, as well as the support we received from state and municipal agencies, and from our mutual aid resources.”

Along with its own crews, PSNH had pre-staged local independent line workers, as well as crews from as far away as Texas and Oklahoma. By the second day of restoration, with the help of PSNH’s parent corporation, Northeast Utilities, additional crews from Hydro Québec were secured, helping to shave considerable time off what could have been a much longer power restoration effort.

Hurricane Sandy was the most destructive weather event in the nation’s history, knocking out power to more than 8 million electric customers from Maryland to Maine. Once power was restored to its customers, PSNH provided crews to support restoration efforts in Connecticut and in New Jersey.

PSNH & Hurricane Sandy – By the Numbers

  • ~27% of State Without Power at Peak
  • 137,000 PSNH Customers Without Power at Peak
  • 99.9% Customers Restored in 3 Days
  • 22 Miles of Power Cabling Restrung (equivalent to the distance between Milford and Londonderry)
  • 161 Damaged Utility Poles Replaced
  • 3,132 Fuses Installed
  • >500 Crews Restoring Power to PSNH Customers
  • $12 million Estimated Cost of Restoration Effort

PSNH is New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns. PSNH is a Northeast Utilities company (NYSE:NU). For more information, please visit and follow us on Twitter.

November 29th 2012